At BetulConnect.com (“we,” “our,” or “us”), we strive to ensure that you have a smooth experience when using our platform (“Platform”). This Refund and Cancellation Policy outlines the terms and conditions regarding cancellations and refunds for services purchased through the Platform. Please read the policy carefully before proceeding with any purchase or booking.

1. Cancellations by the User

a. Services Provided by Third-Party Businesses

• For Services Provided by Third-Party Businesses: Our Platform may list various services offered by third-party businesses (e.g., local service providers, retailers). Each business listed on the Platform may have its own cancellation policy. Users are advised to review the specific cancellation and refund terms provided by the third-party business at the time of booking or purchase.
• Process: If you wish to cancel a service or order, you must directly contact the business or service provider listed on the Platform. BetulConnect.com will not be responsible for cancellations made with third-party service providers.

b. Cancellation of Paid Listings or Advertisements

• For Paid Listings and Advertisement Packages: In case you have purchased a paid business listing or advertisement package, you may cancel it within the cancellation window specified in your agreement or confirmation email. Please note that certain promotional or discounted packages may be non-refundable.
• Process: To cancel a paid listing or advertisement package, please contact our support team at [Support Email] or [Support Number]. All requests for cancellation must be made within the time frame specified in the agreement or service package.

2. Refunds

a. Refunds for Third-Party Services

• For Services Offered by Third Parties: The refund policy for services provided by third-party businesses is governed by the terms and conditions set by those businesses. BetulConnect.com does not handle or process refunds for services provided by third-party businesses. Users must contact the third-party business directly for any refund requests.

b. Refunds for Paid Listings or Advertisements

• Eligibility: If you have purchased a paid business listing or advertisement package from us, refunds will only be issued if the cancellation is made within the cancellation window specified in your service agreement or if there is a material issue with the service that cannot be resolved.
• Non-Refundable Services: Certain promotional, discounted, or special packages may be labeled as non-refundable. In such cases, no refund will be processed after the purchase, unless there is a proven technical or service failure on our part.

c. Refund Process

• Refund Request: To initiate a refund for eligible services, please contact our customer support at info@betulconnect.com. We will review your request and process refunds in accordance with the specific terms and conditions of the service purchased.
• Refund Timeline: Refunds will typically be processed within 3 business days of the request approval. The refund will be credited back to the original payment method used during the purchase. Please note that it may take additional time for the credit to reflect in your bank or payment account.

3. Cancellation or Modification by Us

a. Platform Services

We reserve the right to cancel or modify any services or listings provided directly by BetulConnect.com at our discretion, with or without prior notice, including in cases of technical errors, misuse of the platform, or legal/regulatory obligations. In such cases, we will provide you with a full refund for any services paid for but not delivered.

b. Service Provider Unavailability

In rare cases, third-party businesses listed on the Platform may become unavailable or cancel their services. We will make reasonable efforts to ensure the business contacts you and provides alternative arrangements or refunds as per their policy.

4. No Refund for Service Usage

Refunds will not be issued once the service has been fully utilized or consumed by the user. For example, if you have used a service (such as a completed repair or service call), you are not eligible for a refund after the completion of that service.

5. Dispute Resolution

If you have a dispute regarding a cancellation or refund, we encourage you to contact us directly to resolve the issue. In case of disputes involving third-party businesses, you must reach out to the service provider directly. BetulConnect.com will not be responsible for disputes or refunds relating to third-party service providers, though we may assist you in facilitating communication where possible.

6. Changes to This Policy

We reserve the right to modify or update this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting on the Platform. We encourage you to periodically review this policy to stay informed of any updates.

7. Contact Information

If you have any questions or concerns about this Refund and Cancellation Policy or require assistance with cancellations or refunds, please contact us at:

• BetulConnect.com
  Email: info@betulconnect.com
  Phone: 9425010139
  Address: 001 mahto colony kalapatha betul, Betul, India, 460001